Privacy policy
Last updated: April 1, 2026
This Privacy Policy describes how Lysen ("we", "us", or "our") collects,
uses, and discloses your personal information when you visit, use, or make
a purchase from our store. If there is a conflict between our Terms of
Service and this Privacy Policy, this Privacy Policy controls with respect
to the collection, processing, and disclosure of your personal information.
By using our Services, you acknowledge that your personal information
will be processed as described in this Privacy Policy.
---
Personal Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, billing and shipping address
- Payment information: payment details processed securely by our payment providers
- Account information: login credentials and preferences
- Transaction data: products viewed, added to cart, purchased, returned, or exchanged
- Communication data: messages sent to customer support
- Device and usage data: IP address, browser, device type, and interaction with the website
---
How We Collect Information
We collect personal information:
- Directly from you (when you place an order, create an account, or contact us)
- Automatically (through cookies and similar technologies when you use our website)
- From service providers (such as payment processors, logistics partners, and Shopify)
---
How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Provide customer support and manage your account
- Improve our store and user experience
- Send transactional communications and, where permitted, marketing communications
- Prevent fraud and ensure security
- Comply with legal obligations
---
Sharing of Personal Information
We may share your information with:
- Shopify (our e-commerce platform provider)
- Payment providers
- Shipping and logistics partners
- IT and analytics providers
These parties process your data only as necessary to provide their services and are subject to appropriate data protection obligations.
---
Relationship with Shopify
Our store is hosted by Shopify. Information you submit through our store is transmitted to and shared with Shopify and may be processed in countries other than where you reside. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy. To exercise your rights over data processed by Shopify, visit the Shopify Privacy Portal at https://privacy.shopify.com/en.
---
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our store and improve your experience. Cookies may be used for the following purposes:
- Essential cookies: required for the website to function (e.g., shopping cart, session management). These do not require your consent.
- Analytical cookies: to understand how visitors interact with the store ((e.g., analytics tools provided by Shopify)).
- Marketing cookies: to show relevant advertising, where applicable.
Marketing cookies may include technologies provided by third-party platforms such as Google and Meta, used to measure performance and show relevant advertising, where applicable. Non-essential cookies are set only with your prior consent. You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.
---
International Data Transfers
Your data may be processed outside your country of residence, including outside the European Economic Area. Where required, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses to ensure adequate protection of your data.
---
Data Retention
We retain your personal data only as long as necessary to:
- Fulfill orders and provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
---
Your Rights (EEA / GDPR)
If you are located in the European Economic Area, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at info@lysen.fi. For rights related to data processed by Shopify, visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf.
---
Complaints
If you have concerns about how we handle your personal data, you may contact us at info@lysen.fi or lodge a complaint with your local data protection authority. If you reside in the EEA, you can find the responsible supervisory authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
---
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing any personal information.
---
Children's Data
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@lysen.fi and we will delete it promptly.
---
Security
We implement appropriate technical and organizational security measures to protect your data. However, no transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
---
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We will notify you of significant changes as required by applicable law.
---
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: info@lysen.fi
Address: Via Vincenzo Monti 10, 20098 San Giuliano Milanese (MI), Italy