Refund policy

Return & Refund Policy – Lysen
Last updated: 6 October 2026

This policy applies to purchases made by consumers on lysen.fi. It does not limit your rights under mandatory consumer protection law.

1. Your right of withdrawal
You have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods. If your order is delivered in several parcels, the withdrawal period expires 14 days after the day on which you receive the last parcel.

2. How to withdraw
To exercise your right of withdrawal, you must inform us of your decision to withdraw by a clear statement before the withdrawal period expires. You can do this:

• by email to info@lysen.fi;
• by using our online withdrawal function: log in to your customer account at https://account.lysen.fi with the email address used for your order, open the order concerned and submit your withdrawal for the items concerned. You can also reach the function through the "Withdraw from contract here" link at the bottom of every page of our website.

You may use the model withdrawal form at the end of this policy, but it is not obligatory. Please include your name, your order number if available, and the items concerned, so that we can identify your order.

To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.

We will send you an acknowledgement of receipt by email without delay, stating the content of your withdrawal and the date and time of its submission.

3. Returning the items
Before sending anything back, please contact us at info@lysen.fi or through the online withdrawal function, so that we can give you the correct return address. This does not affect your right of withdrawal; it is needed because our items are shipped from different warehouses.

Items from the same order may need to be sent to different addresses if they were shipped from different warehouses. We will tell you which item goes to which address.

You must send back the items without undue delay and in any event no later than 14 days after the day on which you informed us of your withdrawal. The deadline is met if you send back the items before the 14-day period has expired.

We strongly recommend using a tracked shipping service and keeping proof of dispatch until your refund has been completed.

You may handle and inspect the items as you would in a shop. You are only liable for any diminished value of the items resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. To help us process your return quickly, we recommend returning items with their original tags, packaging and accessories where possible.

4. Return shipping costs
If you withdraw from your purchase, you bear the direct cost of returning the items.

For defective, damaged, incorrect or non-conforming items, see section 6.

5. Refunds
If you withdraw from your entire order, we will refund all payments received from you, including the delivery costs up to the cost of the least expensive standard delivery we offer. If you chose Express Shipping, the additional cost above Standard Shipping is not refunded.

If you withdraw from only part of your order, we will refund the price of the returned item(s). The original delivery costs are not refunded when you keep one or more items from the order.

We will make the refund without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We may withhold the refund until we have received the items back or you have supplied proof of having sent them back, whichever is earlier.

We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

Processing times may vary depending on your bank or payment provider.

6. Defective, damaged, incorrect or non-conforming items
Please check your order on delivery. If an item is defective, damaged, incorrect or does not conform to the contract, contact us at info@lysen.fi before returning it, ideally with photos of the issue. We will guide you through the applicable procedure, and any return required for this purpose will be at no cost to you.

In these cases, in addition to your right of withdrawal, you have the rights provided by applicable consumer protection law for goods that do not conform to the contract.

7. Exchanges
We do not offer direct exchanges. To receive a different item, return the original item as described above and place a new order.

8. Contact
Lysen – Pasquale Iannucci, sole trader
Via Vincenzo Monti 10, 20098 San Giuliano Milanese (MI), Italy
Email: info@lysen.fi

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

– To: Lysen – Pasquale Iannucci, Via Vincenzo Monti 10, 20098 San Giuliano Milanese (MI), Italy, info@lysen.fi
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
(*) Delete as appropriate.