Terms of service
Terms of Service – Lysen
Last updated: 6 October 2026
These Terms of Service ("Terms") govern your access to and use of the Lysen website, store, and related services (the "Services"). By accessing our website or purchasing from our store, you agree to be bound by these Terms. If you do not agree, you should not use our Services.
1. About Us
Lysen operates this online store.
Contact details:
Email: info@lysen.fi
Address: Via Vincenzo Monti 10, 20098 San Giuliano Milanese (MI), Italy
2. Eligibility
By using our Services, you confirm that you are at least 18 years old, or that you are using the Services under the supervision of a parent or legal guardian.
3. Products and Availability
We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate. However, we do not guarantee that all product information is always complete, current, or error-free.
Products are subject to availability. We reserve the right to limit quantities, discontinue products, or correct errors, inaccuracies, or omissions at any time.
4. Prices and Payment
All prices are displayed in euros (€) and include VAT where applicable. Shipping costs, if any, are shown before you complete your purchase. You are not required to pay any charges that were not clearly disclosed before placing your order.
We reserve the right to change prices at any time, but changes will not affect orders that have already been accepted.
Payment must be completed at checkout using the payment methods available on our store.
5. Orders
When you place an order, you are making an offer to purchase the selected products. We reserve the right to refuse an order for legitimate reasons such as suspected fraud, obvious pricing errors, or payment issues. If we are unable to fulfill your order, we will notify you promptly and refund any payment received without undue delay.
6. Shipping and Delivery
Information about shipping methods, charges, and estimated delivery times is provided in our Shipping Policy, which forms part of these Terms.
Delivery times are estimates only and are not guaranteed. Orders may in some cases be shipped in separate parcels. Where we arrange the delivery, the risk of loss of or damage to the goods passes to you when you, or a person you have designated other than the carrier, take physical possession of the goods.
7. Returns and Refunds
7.1 Our Return & Refund Policy forms part of these Terms and explains how withdrawals, returns and refunds work in practice. These Terms and our Return & Refund Policy should be read together. In all cases, mandatory consumer protection law prevails over any provision of these Terms or of the Return & Refund Policy.
7.2 If goods are defective, damaged, incorrect or do not conform to the contract, you have the rights provided by applicable consumer protection law. Please contact us at info@lysen.fi before returning the goods, so that we can handle the matter under the applicable procedure. Nothing in these Terms limits your statutory rights in relation to defective or non-conforming goods.
8. Right of Withdrawal
8.1 If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with Directive 2011/83/EU and applicable national law. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods. If your order is delivered in several parcels, the period expires 14 days after the day on which you receive the last parcel.
8.2 To exercise the right of withdrawal, you must inform us of your decision by a clear statement before the withdrawal period expires, for example by email to info@lysen.fi or by using the online withdrawal function described in our Return & Refund Policy. You may use the model withdrawal form included in the Return & Refund Policy, but it is not obligatory. It is sufficient to send your communication before the withdrawal period has expired.
8.3 You must send back the goods without undue delay and in any event no later than 14 days after the day on which you informed us of your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired. The return address and practical instructions are provided as described in our Return & Refund Policy.
8.4 If you withdraw from the contract, you bear the direct cost of returning the goods, unless applicable law or an agreement with us provides otherwise.
8.5 If the goods are defective, damaged, incorrect or non-conforming, Section 7 and your statutory rights apply.
8.6 We will reimburse the payments due to you without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. If you withdraw from your entire order, the reimbursement includes the delivery costs up to the cost of the least expensive standard delivery we offer. If you withdraw from only part of your order, we will refund the price of the returned item(s); the original delivery costs are not refunded when you keep one or more items from the order. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise, and you will not incur any fees as a result.
8.7 You may handle and inspect the goods as you would in a shop. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
9. Accuracy of Customer Information
You are responsible for ensuring that the information you provide when placing an order is accurate and complete, including your name, shipping address, billing address, and contact details. We are not responsible for delays or delivery failures caused by inaccurate or incomplete information provided by you.
10. Acceptable Use
You agree not to use our website or Services:
- for any unlawful purpose;
- to violate any applicable laws or regulations;
- to interfere with or disrupt the security or operation of the website;
- to transmit malicious code or harmful material;
- to infringe our intellectual property rights or the rights of others.
11. Intellectual Property
All content on this website (including text, images, branding, logos, graphics, and layout) is owned by Lysen or used under license and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or exploit any part of the website without our prior written consent.
12. Third-Party Services and Links
Our Services may include links to third-party websites or rely on third-party providers such as payment processors, logistics partners, and platform providers. We are not responsible for the content, availability, or practices of third-party websites or services, except where required by applicable law.
13. Disclaimer and Limitation of Liability
We provide our Services with reasonable care and skill. However, to the fullest extent permitted by law, we do not guarantee that the website will always be uninterrupted, secure, or error-free.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, gross negligence, personal injury, or your statutory consumer rights.
14. Privacy
Your personal data is processed in accordance with our Privacy Policy, available on our website.
15. Dispute Resolution
We encourage you to contact us first at info@lysen.fi so that we can try to resolve any issue directly.
If you are a consumer in Finland and the dispute cannot be resolved directly with us, you may contact the Finnish Consumer Advisory Services for guidance and mediation:
https://www.kkv.fi/en/consumer-affairs/consumer-advisory-services/
If the matter is still unresolved, you may refer the dispute to the Finnish Consumer Disputes Board:
https://www.kuluttajariita.fi/en/
16. Governing Law
These Terms are governed by the laws of Italy, without prejudice to any mandatory consumer protection rights that may apply under the laws of the country in which you reside.
17. Changes to These Terms
We may update these Terms from time to time for operational, legal, or regulatory reasons. The updated version will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.
18. Contact
If you have any questions about these Terms, please contact us:
Email: info@lysen.fi
Address: Via Vincenzo Monti 10, 20098 San Giuliano Milanese (MI), Italy