Shipping policy

Shipping Policy – Lysen

Processing Time 

Orders are typically processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Shipping Costs and Delivery Times 

Shipping costs are fixed and displayed at checkout before payment. Shipping fees apply per order, regardless of the number of items.

Shipping Method - Estimated Delivery - Cost 

Standard Shipping - 4–8 business days - 7.00 €

Express Shipping - 2–4 business days - 9.90 €

Delivery times are estimated from the date of dispatch and are not guaranteed. They may vary depending on product availability, processing times, warehouse location, and courier operations.

We currently ship to Finland. Shipping to additional countries may be introduced at a later stage.

Please note that orders containing multiple items may be shipped separately and may arrive at different times.

Tracking 

All orders are shipped with full tracking. Your tracking number will be sent to you by email once your order has been dispatched. Please allow a few hours after dispatch for tracking information to become active.

Carriers 

We ship using major international carriers. The specific carrier is assigned based on your location and shipping method.

Risk and Delivery 

The risk of loss or damage passes to the customer upon delivery of the goods.

Failed Delivery 

If a delivery attempt is unsuccessful, the carrier will leave a notice with instructions for collection or redelivery. Please ensure your delivery address and contact details are correct at the time of ordering.

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect, we reserve the right to deduct return shipping and handling costs from any refund or charge an additional fee for reshipment.

Missing Packages 

If your tracking information shows your order as delivered but you have not received it, please check with neighbours and your local collection point first. If the issue persists, contact us at info@lysen.fi within 14 days of the estimated delivery date and we will investigate with the carrier.