Shipping policy

Shipping Policy – Lysen

Processing Time 

Orders are typically processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Shipping Costs and Delivery Times 

Shipping costs are fixed and displayed at checkout before payment. Shipping fees apply per order, regardless of the number of items.

Shipping Method - Estimated Delivery - Cost 

Standard Shipping - 4–8 business days - 7.00 €

Express Shipping - 2–4 business days - 9.90 €

Standard Shipping is free when the product subtotal is €1,000 or more (excluding shipping costs). Express Shipping remains €9.90 regardless of order value.

Delivery times are estimated from the date of dispatch and are not guaranteed. They may vary depending on product availability, processing times, warehouse location, and courier operations.

We currently ship to Finland. Shipping to additional countries may be introduced at a later stage.

Please note that orders containing multiple items may be shipped separately and may arrive at different times.

Tracking 

All orders are shipped with full tracking. Your tracking number will be sent to you by email once your order has been dispatched. Please allow a few hours after dispatch for tracking information to become active.

Carriers 

We ship using major international carriers. The specific carrier is assigned based on your location and shipping method.

Risk and Delivery 

Where we arrange the delivery, the risk of loss of or damage to the goods passes to you when you, or a person you have designated other than the carrier, take physical possession of the goods.

Failed Delivery 

If a delivery attempt is unsuccessful, the carrier will leave a notice with instructions for collection or redelivery. Please ensure your delivery address and contact details are correct at the time of ordering.

If a package is returned to us because of an incorrect address, refusal of delivery or failure to collect, we will contact you. If you would like us to send the package again, we may charge the actual cost of the new delivery, which we will confirm to you before reshipping. If you do not want the package to be sent again, please let us know and we will refund you in accordance with our Return & Refund Policy. In that case, the only amount we may deduct is the direct cost of returning the goods to us, where you bear that cost under the Return & Refund Policy. No handling or administration fees are charged.

Missing Packages 

If your order has not arrived, or your tracking information shows it as delivered but you have not received it, please check with your neighbours and your local collection point first. If you still cannot find it, please contact us as soon as possible at info@lysen.fi, so that we can open an investigation with the carrier without delay. Early notice helps us resolve the matter faster. Where we arrange the delivery, the risk of loss remains with us until you, or a person you have designated other than the carrier, take physical possession of the goods. Contacting us at a later date does not affect your statutory rights.